©2012 Rio Records Service, Inc. All Rights Reserved.
- Our Business
- 1 Ethical Conduct
As a recognized leader in information and data, Rio Records Service, Inc. has a responsibility to act as a good corporate citizen all around the world, not just locally. At Rio Records Service, Inc., we recognise and perform the obligations we have towards our people, stakeholders, customers, suppliers, competitors and the community as a whole. We believe our reputation, together with the trust and confidence of those with whom we deal, to be one of our most valuable assets. In order to keep this reputation and trust, we demand and maintain the highest ethical standards in carrying out all our business activities 24/7/365.
All of our employees are required to abide by our ethical policy, which outlines Rio Records Service, Inc.’s core values and approach to doing business. The protection of our reputation is of fundamental importance, and employees are aware of the disciplinary implications of breaches of policy. The policy helps to uphold the reputation of our company and staff, and maintains public confidence in Rio Records Service, Inc.
Every member of the Rio Records Service, Inc. organization is encouraged to promptly report any potentially illegal, improper and/or unethical conduct that they become aware of at their workplace or in connection with their work. We believe we have an environment that enables our people to raise genuine and legtimate concerns internally. However, in the event that our people believe their reporting to line management may result in harassment, victimization or undue distress, they may contact RIO RECORDS SERVICE, CEO directly to report matters. The Chief Executive Offier will provide an opportunity for concerns to be investigated and ensures appropriate action is taken to resolve the matter effectively.
- 2 Customers
We strongly believe that integrity in dealings with customers is the only road to successful and sustained business relationship Rio Records Services, Inc. can take.
We operate a highly effective and efficient organisation, focused on meeting customer objectives. Our aim is to provide products and services which give fair value and consistent quality, reliability and safety in return for fair reward. We operate policies of continual improvement, of both processes and the skills of our staff, to take best advantage of advances in technology. This safeguards our operations for the future, ensuring that we continue to add value to our customers’ businesses.
By having a foundation that is consistent to the way we conduct our work and effectively addresses for the wide variety of work we do, we aim for a balance between flexibility in the way we operate and tight control to consistently meet customer expectations and demands.
We have clear and strong lines of communication which allow us to respond quickly and efficiently to customer and industry requirements, and our customers receive a consistent service across locations, industries and technology areas. Our sales effort and delivery capability are aligned in order to ensure that we can successfully and consistently deliver what we promise.
- 3 Business partners, suppliers and vendors
As with our relationships with our other stakeholders, we aim to develop relationships and improve networking with business partners, suppliers and vendors based on mutual trust. We believe one of our major strengths is our approach to alliances and partnerships with suppliers and vendors. Many of our new contracts come through these alliances and our partners’ contributions help us to deliver the solutions required by our customers and the respective industry.
- 4 Environment
Rio Records Service, Inc., believes that, by their nature, our operations have a minimal impact on the environment. However, we acknowledge that there are inevitable environmental impacts associated with our daily operations at all our locations. We aim to minimize any harmful effects and consider the development and implementation of environmental standards to achieve this to be of great importance. As such, we strongly encourage the internationally established 3 Rs:
In the course of our operations we seek to identify opportunities to reduce consumption of energy, water and other natural resources. We also strive to re-use and recycle where possible and dispose of non-recyclable items responsibly, thereby minimizing our impact on the environment.
It is anticipated that by adopting simple, environmentally friendly initiatives, the company will raise awareness amongs stakeholders and the community as a whole.
Rio Records Service, Inc., regularly reviews its environmental policy to ensure that it reflects changes in regulations and best practice. We aim to continually to manage the impact of our operations and develop initiatives to improve our environmental footprint. The majority of Rio Records Service’s emissions originate from the use of electricity, gas and water supply, business travel/ transport and waste. We are taking steps to roll out a global strategy that will expand on the 3 r’s initiative and will include:
REDUCE: Raising awareness through targeted communications and seminars to help our staff, and their families and friends, reduce energy use at home, as well as at work improved powering down of our facilities overnight and at weekends encouraging reduced business travel and use of all voice/video/data conferencing technology upgrading of our office equipment to fewer and more energy-efficient devices.
RE-USE: Replacing, where possible, the reliance on disposable items with re-useable items.
RECYCLE: Switching to more sustainable sources of electricity to power our offices. Improving our recycling capabilities.
As we strive to lessen our environmental impact we intend to continually improve our products, processes, and services.
- Our Employees
- 1 Maximizing Potential
The Rio Records Service, Inc., Values are based upon important principles and qualities that each employee is encouraged to embody as an essential part of our success:
- EXPERTISE: Assure quality and drive innovation all the time. Listen to learn from each other – champion continuous improvement.
Be accountable to each other at all times and keep commitments. Be Customer Focused. Share our vision; share our passion. Strive for our customers profitability and satisfaction. Be a trusted partner.
- RESPECT: Think and act as a TEAM. Optimise the value of our global community. Deliver results and celebrate success.
Every day is an opportunity to provide communication of our principles and strategy throughout the organization as well as being a focal point of communications with our customers.
Expanding our capabilities, delivering value to our customers on a consistent and global basis, securing long-term profitable growth is based on maximizing the potential of our employees.
We constantly, consistently and actively support the development of our staff in a number of ways including formal employee development discussions and structured programs for personal and professional development. By transferring, exchanging and creating knowledge to our ever expanding strategic corporate objectives and thus be the power behind ongoing innovation of Rio Records Service, Inc., products, services, and processes globally.
- 2 Communications and Employee Satisfaction
Rio Records Service, Inc., recognises that, as a rapidly changing, knowledge-based business, communication is a critical for continuted success. We place emphasis on both formal and informal communication. The manager has a key role to play in communication. Managers are accessible, encourage collaboration and the development of ideas that contribute to business performance and continuous improvement.
In addition to face-to-face meetings, we encourage the use of “Live Internet Meetings” which allow business management to talk frequently to employees, without the need to bring them together in one place. We have instituted an active programme to ensure communication from Executive Team through a variety of media and encourage employee feedback and comment though methods including group discussions, employee surveys and email dialogue.
- 3 MERITOCRACY
As a global company we embrace diversity and respect for different cultures and local requirements. Employees of both genders, from different nations, cultures, ethnic groups, generations and backgrounds contribute their skills and different perspectives to improving our solutions and delivering to our customers.
It is a cornerstone of our ethos that Rio Records Service, Inc., is a meritocracy, where all employees are recognized and rewarded on the basis of their performance, effort, contribution, and achievements.
The company’s performance management and personal development processes are being rolled out through the extended group. They are based on the following principles:
- that employees have a clear understanding of how they contribute to the business and have clear personal objectives, aligned to the business strategy and objectives
- career pathways that identify key capabilities and behaviours at different competency levels across core career paths
personal development, training and succession planning to support personal growth
- an annual review of performance that drives decisions about pay and career growth
- 4 HEALTH & SAFETY
We aim to ensure a safe and healthy working environment for all our employees, outside contractors and visitors, not only on Rio Records Service, Inc., premises, but also for those staff and contractors working on client sites. The company aims to comply with all relevant local legislation and regulations, and best practice guidelines recommended by Occupational Safety and Health Administration. We also communicate with staff regarding our policies and practices so that we can continue to maintain a healthy, safe, and enjoyable workplace.
Due to increasing global security concerns, we will continue to upgrade our policies to ensure our staff are able to operate safely in all countries. Where appropriate, employees have access to online information regarding international safety and security provided by the United States Department of State.
All accidents, and incidents are reviewed at the quarterly health and safety meeting, along with lost time incidents, accident forms, OSHA and Worker's Compensation reportable occurrences, health and safety trends etc.