©2012 Rio Records Service, Inc. All Rights Reserved.
Rio Records Service, Inc. | 2212 Primrose Ave., Suite A | McAllen, TX | 78541 | E-mail: [email protected]
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At Rio Records Service, Inc., we know that success is not accomplished in a vacuum, so we strive to form true partnerships with the individuals and organizations who contribute to our business. Our goal is to exceed expectations, not just to meet expectations, of every stakeholder associated with the company including our associates, resellers, customers, vendors, and investors.
Our Stakeholders Statement summarizes this commitment:
We are passionate about what we do and care for every Internal and External Stakeholder. We understand that the ultimate objective of each of our stakeholders is their well being and that of their families. As such, we agree that we should be better at achieving that goal together, rather than apart. Our ultimate objective is to exceed the expectations of every stakeholder associated with our company.
Rio Records Service, Inc., is determined to hire and develop GREAT people. To that end, we seek people who are corporately committed to living the Goals and Values and personally committed to exercising all the Attributes of Success. All of us is personally responsible for monitoring organizational accountability and creating a culture of trust. We understand that people do business with people they like and trust. To foster a trusting environment, Rio Records Service, Inc., is committed to open and honest communication throughout the organization. We want every Associate to draw energy from working on our team.
Rio Records Service, Inc., is aware of our reliance on our indirect distribution partners for our success. Without them, we would not have achieved the success we have enjoyed to date. We understand our distribution partners rely on our products and services to earn a living and that they put their reputations on the line every time they endorse our products and services. As a company, we should do our best to exceed their expectations and always consider the effect our decisions have on these trusted partners. We want to be easy to do business with and be the preferred vendor of choice for each of our partners.
Rio Records Service, Inc., recognizes that distribution partners and end-users of our products and services are our customers. Our value proposition to our customers is to offer them the inherent competitive advantages of utilizing our products and services and to support them with legendary customer service. Rio Records Service, Inc., also understands that as a product and service provider we determine the product or service we will offer. We depend upon our customers to ultimately decide if our products and services “are good” or if they “are bad.” We must never forget that. The life blood of our company is acquiring and keeping very satisfied customers.
We understand and value the vendor/customer relationship and recognize our dependence on our vendors for our success. Rio Records Service, Inc., strives to be a good customer to our vendors. Our philosophy is that we will not feed our families by taking food off of their tables. As such, we will make every effort to pay our bills on time and always seek win-win solutions when differences arise. We want our vendors to enjoy working with us and make money so they can enjoy financial stability. We can only be successful when our vendors are successful.
Records Service, Inc., recognizes that our capital partners have put their faith and trust in us and we are committed to earning that trust everyday. We further recognize that investors and creditors have choices in investment partners, and so do we. Our focus is on creating mutually beneficial relationships and meeting our commitments by doing what we say we are going to do and we expect our partners to do the same. In doing so, we want all capital partners to fairly share in the assumption of risk and enjoy healthy returns for their efforts.