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Rio Records Service, Inc. | 2212 Primrose Ave., Suite A | McAllen, TX | 78501 | E-mail: support@rrsonline.us |
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RRS: TRAINING & EVENTS
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Professional Etiquette in Healthcare
It is estimated that just under half of ALL malpractice lawsuits find their origin in the perception of bad behavior by physicians / dentists or their staff! It’s TRUE, Patients today are not as forgiving as they once were. Treating your Patients with RESPECT, FAIRNESS, and COURTESY can change all that. Our Professional Etiquette in Healthcare Training Half-day Sessions are designed to help offset or remove those risks IMMEDIATELY.

The Professional Etiquette in Healthcare Three (3) hour Workshop is designed to create IMMEDIATE change in the commitment and the dedication to your Patients. You and your practice will look at your business operation from a 360° point of view to see what is happening, what should change, what should stay the same and what MUST change NOW.

Rio Records Service, Inc., is ready to provide a valuable learning experience featuring useful interactive exercises. Practical ideas and strategies will be provided to enable your organization to be more polished, to build long-lasting Patient/Client relationships, and to move with ease and confidence on any level in the Healthcare arena.
The Professional Etiquette in Healthcare session is presented in four sections:
Section A: Establishing the Corporate Culture
The Expectations vs. The Realizations • A Team Effort • Top Down - Bottom Up - Across All Levels • Policy & Procedure Review, Change, and Implementation

Section B: Patient Encounters
The Patient's Point of View • Bad Manners • Dealing with a Difficult Patient • Dealing with a Difficult Family Member •

Section C: The Essentials
Meeting and Greeting of Patients • Forms of Address • Entering and Exiting the Exam Room • Communication Skills • Conversation Skills • Telephone Etiquette •

Section D: Professional Dress
Identification Cards • Scrubs vs. Business Casual • Shoes • Haircuts • Shaving • Tattoos (Body Art) • plus a lot more
Your Investment: $30 per individual (no minimum group size)
This investment includes
 • 4 hour seminar • All Handout Materials (bound) • pre-seminar planning • seminar customization • seminar prep phone conversations • Each attendee gets FREE 30 minutes on-call telephone consultation for use within 90 days of session completion (additional minutes can be purchased for a nominal fee) • 4 CEU Credit Hours for Texas LPCs and Texas Social Workers

IF APPLICABLE: Cost EXCLUDES hotel accommodations for two nights, roundtrip coach airfare, meals, ground transportation, and shipping charges. Only applicable if training site is over 110 miles from McAllen, Texas.

IMPORTANT: The client organization agrees to provide nametags and beverages for on-site participants.
                        Off-site Attendees bring own nametags. Beverages will be provided for off-site participants.
If you are interested in more information about the Professional Etiquette in Healthcare please send us an email at ADMIN@RRSONLINE.US or call us at 956-687-8439.
APPROVED CONTINUING EDUCATION PROVIDER FOR:
             • STATE OF TEXAS LICENSED PROFESSIONAL COUNSELORS (LPC)
                (as approved by Texas State Board of Professional Counselors / effective Nov. 2012 / renewed Nov. 2013)
             • STATE OF TEXAS SOCIAL WORKERS
                (as approved by Texas State Board of Social Workers Examiners / effective Nov. 2012 / renewed Nov. 2013)